FAQ

FAQ

How can I track my order?

Once your order has shipped, you'll receive an email with tracking information. You can track your order directly through the shipping provider’s website.

Can I modify or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. If you need to make any changes to your order, please contact us as soon as possible at info@scaenacollective.com. Once an order has been shipped, we’re unable to modify or cancel it.

What is your return and exchange policy?

We want you to love your Scaena Collective pieces. If for any reason you are not completely satisfied with your purchase, we offer easy returns and exchanges within 14 days of delivery.

• Returns: Items must be unworn, unwashed, and in original condition with all tags attached.

• Exchanges: If you’d like a different size or color, please return your item and place a new order.

• Please note all shipping fees are non-refundable.

For full details, please visit our Returns & Exchanges page.

How can I contact customer service?

Our customer service team is here to help! You can reach us at info@scaenacollective.com for any questions or concerns. We aim to respond within 1-2 business days.

Can I change my shipping address after placing an order?

Once an order is placed, we process it quickly to ensure timely shipping. Please double-check your shipping address before completing your order. If you notice an error after placing your order, please contact us immediately at info@scaenacollective.com and we’ll do our best to assist.