Privacy Policy

Effective Date:  April 24th, 2025

At Scaena Collective (“Scaena,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with us—whether shopping online at www.scaenacollective.com, subscribing to marketing communications (including SMS), or using our services.

By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect the following categories of information:

Personal Information

  • Name, email address, phone number

  • Billing and shipping addresses

  • Payment information (processed securely by third-party services)

  • Order, return, and customer service history

Device and Usage Data

  • IP address, browser type, device information

  • Browsing behavior and interaction with our Site

  • Cookies and web tracking technologies

User-Provided Content

  • Reviews, survey responses, social media tags

  • Messages or inquiries submitted via contact forms or live chat

Location Data (if enabled)

  • If you allow it, we may collect your precise location data to offer location-based services such as nearest store recommendations or localized promotions.

  • This data is collected via your device settings or browser and is only used to enhance your experience.

2. SMS Marketing, Phone Numbers & Abandoned Cart

SMS Opt-In & Phone Number Use

When you provide your phone number to receive SMS updates (e.g., promotions, order updates, or cart reminders), we may use that number to:

  • Send transactional updates related to your order

  • Provide marketing messages you opted into

  • Remind you about items left in your cart

Your SMS opt-in data and consent will not be shared with any third parties for their marketing purposes.

Example:

"Scaena Collective's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

Third-Party Data Sharing Disclaimer for SMS

"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

3. How We Use Your Information

We use your data to:

  • Process transactions and ship orders

  • Provide order-related support and updates

  • Customize your shopping experience and promotions

  • Improve website performance

  • Send marketing and cart recovery communications (if opted in)

  • Detect and prevent fraudulent activity

4. Cookies and Tracking Technologies

We use cookies to:

  • Track website behavior

  • Remember what’s in your cart

  • Provide a seamless shopping experience

  • Analyze site performance and user behavior

You can manage your cookie preferences through your browser or via the “Do Not Sell or Share My Personal Information” link on our website.

5. Sharing Your Information

We may share your information with:

  • Payment processors, shipping partners, and service providers

  • Advertising platforms to deliver relevant promotions (if permitted)

  • Legal authorities, when required

However, we do not sell or share SMS opt-in data or consent with third parties for any reason unrelated to the SMS program.

6. Your Privacy Rights (U.S. Residents)

Residents of certain U.S. states have the right to:

Request to Know or Delete

  • What data we collect, how we use it, and who we share it with

  • Request deletion of your personal data

Request Correction

  • Ask us to correct inaccurate personal data

Data Portability

  • Receive a copy of your personal data in a usable format

Opt-Out of Sale or Sharing

  • Opt out of personalized ads or cookie tracking considered “sale” or “sharing” under applicable law

  • Set browser signals like Global Privacy Control (GPC) to opt out

Limit Use of Sensitive Information

  • We only use sensitive data to fulfill your requested services or as legally permitted

Automated Profiling

  • You may opt out of profiling that has legal or significant effects

Equal Service and Pricing

  • You will not be discriminated against for exercising any privacy rights

Verification & Appeals:
We may verify your identity before processing your request. If you are acting as an authorized agent, written consent from the consumer will be required. If we deny a request, you’ll be informed of your right to appeal.

7. Data Security

We use technical and organizational safeguards to protect your data, including SSL encryption and limited access controls. However, no internet transmission is completely secure.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors.

9. International Users

If you access our Site from outside the United States, you acknowledge your data may be processed in the U.S., where privacy laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here and noted by an updated Effective Date at the top.

11. Contact Us

To exercise your rights, update your preferences, or ask questions:

Scaena Collective

Email: info@scaenacollective.com
Address: 2289 E 49th st 
                Suite 2333 Los Angeles, Ca 90058